FAQs

HeyReward is a point-based reward system equipped with a user-friendly interface and a straightforward setup process, tailored for small to medium-sized businesses. You can establish rewards for various customer activities, such as making purchases, new sign-ups, celebrating birthdays, or re-engaging your customers.

More than just a loyalty program, HeyReward serves as a potent tool for enhancing customer engagement. Monitor customer activities in real-time, send targeted SMS or WhatsApp messages about promotions, and access valuable data to improve customer experiences with a personalized touch. This approach effectively drives higher customer acquisition and retention.

Onboarding your customers is straightforward with HeyReward’s simple interface, allowing customers to easily sign up using their mobile numbers.
To integrate HeyReward across multiple outlets or locations, simply sign up for our Pro plan. This plan allows you to enjoy exclusive features, accommodate 2,500 members at an affordable cost of RM120 per outlet per month and manage unlimited outlets or locations all on 1 platform.

Setting up typically takes less than a day if you have the necessary information ready. You will receive a tutorial video to guide you through the setup process. Here’s what you will need:

  • Use a desktop or laptop to set up your reward system for a complete and seamless experience.
  • A tablet (Android or iOS) equipped with a camera at each outlet to scan members’ QR codes, allowing you to accumulate or redeem points for them through our web app.
HeyReward’s digital loyalty program is ideal for businesses offering highly repeatable products or services. This includes cafes, coffee shops, restaurants, fast food outlets, dessert shops, retail stores, hair and beauty salons, nail parlours, car washes, health services, fitness centres, and yoga studios.

Instead of a traditional free trial, we offer an even better option—a FREE FOREVER plan. This is perfect for businesses with a single outlet or location, or for those who would like to try out the reward system without any commitment.

See free plan